How ClearWatt Solar collects, uses, and protects your personal information.
ClearWatt Solar ("we", "us", "our") operates the website clearwattsolar.com.au (the "Site"). We are committed to protecting the privacy of individuals who interact with our Site and services.
This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
By using our Site and submitting information through our quote request service, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
We collect personal information that you voluntarily provide when requesting a solar quote through our Site. This may include:
We also automatically collect certain technical information when you visit our Site, including your IP address, browser type, referring URLs, and pages visited. This is collected through cookies and similar technologies.
We use the personal information you provide to:
We use Google Analytics to understand how visitors use our Site. This may involve the collection of anonymised usage data. We also use the Meta (Facebook) Pixel and may use other advertising platforms to measure the effectiveness of our campaigns. These services have their own privacy policies.
We disclose your personal information to:
We do not sell your personal information to third parties. We do not share your details with multiple installers or lead-aggregation platforms. Each quote request is matched to a single local installer.
We may disclose your information if required to do so by law or in response to a valid legal process.
Your personal information is stored and processed using cloud-based infrastructure located in Australia and the United States. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Our website is served via Cloudflare's global network with HTTPS encryption. Form submission data is transmitted securely via encrypted connections.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Under the Australian Privacy Act, you have the right to:
To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to your request within a reasonable time.
Our Site uses cookies - small text files stored on your device - to improve your browsing experience and enable analytics and advertising functionality. By continuing to use our Site, you consent to the use of cookies in accordance with this Policy.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our Site.
Our Site may contain links to third-party websites. This Privacy Policy applies only to clearwattsolar.com.au. We are not responsible for the privacy practices of any linked external sites, and we encourage you to review their respective privacy policies.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
ClearWatt Solar
Website: clearwattsolar.com.au
For privacy enquiries, use the contact form on our website or email us at the address listed there.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our Site after any changes constitutes your acceptance of the updated Policy.